FAQ

 

What is your shipping policy?

Free Shipping on order over $400 (Hong Kong Only)

For order on or over $400 we will offer free shipping, please enter "FREE400" when check out. All Free shipping orders will be handled by Hong Kong Post Only. 

Client can also choose other shipping method such as S.F Express and Hong Kong Post. You can send us a message with any special preference such as the S.F station number for pick up. 

INTERNATIONAL

We do ship to Macau and China, we are flexible with the "client pick "logistic service. Please contact via Whatsapp: +852 6126 1255, We Chat: mumxmum or email us via Hello@mumxmum.com

 

What is your return and refund policy?

Hygiene and the safety of our customers are very important for us. That being said, we do not accept returns and no refunds can be made, since our eco-friendly packages are not plastic seal. 

 

How do I order wholesale?

Please send us an email with some background information of your online shop / shop or other business event and ideas, to Hello@mumxmum.com

 

Are you direct import from the suppliers?

Yes, we are directly import from the companies as an official distributor, to ensure our products are original.